Water and Sanitation
WATSAN
The Water and Sanitation(WATSAN) department is responsible for providing clean, safe, and reliable water supply and sanitation services to residents and businesses. It manages the development, maintenance, and monitoring of water infrastructure, including pipelines, reservoirs, and wastewater systems. In Kgetlengrivier, the department plays a vital role in improving public health, reducing service delivery backlogs, and promoting sustainable water use, especially in rural and underdeveloped areas.
Contact Details
Manager: Mr Pitso Shomang
Email: shomangp@kgetlengrivier.gov.za
Overview
Provides access to clean water and proper sanitation services while maintaining infrastructure to ensure safe, continuous supply and environmental health.
Functions
– Supply and distribute potable water.
– Maintain water pipelines and reservoirs.
– Manage sewer and wastewater systems.
– Monitor water quality and safety.
– Respond to service faults and leaks.
– Promote water conservation and sustainability.
FAQ
Q: How do I report a water leak or burst pipe?
A: Contact the municipal Water & Sanitation unit or call customer care.
Q: What causes low water pressure?
A: It may result from maintenance, pipe leaks, or supply disruptions — check updates or contact the office.
Q: How often is water quality tested?
A: Regular testing is conducted to ensure compliance with national health and safety standards.
Q: Can I request a new water connection?
A: Yes, application forms are available at the municipal offices.
Q: Who handles sanitation complaints or blocked drains?
A: The Water and Sanitation maintenance team attends to these issues upon request.
Policies
The Water and Sanitation Department operates in alignment with several national and municipal policies to ensure effective governance and service delivery:
– Water Services Act
– Municipal Water and Sanitation Policy
– Infrastructure Maintenance Policy
– Free Basic Water Policy
– Environmental Health and Safety Guidelines