Revenue
The Revenue department is responsible for managing the municipality’s income through the billing and collection of rates, taxes, and service charges. It ensures accurate invoicing, maintains customer accounts, and implements credit control measures to support financial sustainability. In Kgetlengrivier, the Revenue team plays a critical role in funding essential services, promoting responsible payment behavior, and maintaining transparent engagement with residents regarding their municipal accounts.
Contact Details
Manager: Mrs Maria Mafokoane
Email: mafokoanem@kgetlengrivier.gov.za
Overview
The Revenue Department is responsible for billing, revenue collection, and credit control to ensure the municipality has the funds needed to deliver services. It manages rates, taxes, service charges, and customer accounts..
Functions
– Generate and distribute municipal bills.
– Collect payments for rates, water, electricity, and other services.
– Maintain and update customer accounts.
– Enforce credit control and debt recovery processes.
– Provide support and payment arrangements to residents.
– Monitor revenue performance and reporting
FAQ
Q: How can I view or pay my municipal account?
A: Through the municipality’s online portal or at the municipal offices.
Q: What should I do if my bill is incorrect?
A: Visit the Revenue Office or call to log a billing query.
Q: Can I arrange to pay my debt in instalments?
A: Yes, payment arrangements can be made with the Revenue Office.
Q: How do I update my contact or billing information?
A: Submit a written request with proof of ID and account details to the Revenue Office.
Q: What happens if I don’t pay my bill?
A: Services may be restricted and legal recovery action may be taken.
Policies
The Revenue Department operates in alignment with several national and municipal policies to ensure effective governance and service delivery:
– Revenue Management Policy
– Credit Control and Debt Collection Policy
– Indigent Support Policy
– Tariff and Rates Policy
– Municipal Finance Management Act (MFMA)